Returns & Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

 

Returns:

We operate a “within 30 days” refund policy. Unfortunately, we cannot refund or exchange the item if you fail to notify us or your request to return the item within that 30 day period after you have received the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we will also require a receipt or proof of purchase. 

Please do not send your purchase directly back to the manufacturer. We will not be able to provide a refund if you do so. 

 

Refunds (if applicable): 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days. 

 

Late or missing refunds: 

If you haven’t received a refund within the timeframe outlined above, please check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@floralfawna.com

 

Sale items: 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@floralfawna.com and send your item to: 9 Holmlands, Whitley Bay, Newcastle Upon Tyne, NE25 8EB, United Kingdom. 

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and (s)he will find out about your return. 

Shipping 

To return your product, you should mail your product to: 9 Holmlands, Whitley Bay, Newcastle Upon Tyne, NE25 8EB, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will arrange for a refund on receipt of your returned item.  

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

 

Exchanges 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.